Payment and shipping
Payment
All of our payments are handled securely using SSL encryption through either Visa, Mastercard, American Express or PayPal. Depending on your country, you may also be given the option for a local payment method.
| Worldwide |
Visa MasterCard American Express PayPal |
|---|
Additional local payment methods:
| Austria |
GiroPay Klarna (Sofort) |
|---|---|
| Belgium |
Bancontact Klarna (Sofort) |
| Germany |
GiroPay Klarna (Sofort) |
| Italy | Klarna (Sofort) |
| Netherlands | iDEAL |
| Spain | Klarna (Sofort) |
| Switzerland | Klarna (Sofort) |
Order confirmation
Within a few minutes after placing your order, you will receive an order confirmation by email with all the details of your order and a copy of your invoice.
Taxes
Orders within the European Union include VAT. All orders outside of the European Union exclude VAT. You may have to pay import and custom duties. The customer is financially responsible for all customs and duty taxes.
Free worldwide insured shipping
Bastian Antoni offers free worldwide insured shipping. All orders will be shipped the following business day and delivery normally takes 1 to 6 business days, depending on the destination. Be aware, international shipping may be delayed by customs in your country.
Please note: We do not ship packages to Post Office (P.O.) boxes, and we do not sell or deliver to the following countries: Crimea, Cuba, Iran, Nigeria, North-Korea, Sudan, South-Sudan, Syria, Ukraine. We apologize for any inconvenience.
Tracking your shipment
You will automatically receive tracking information on dispatch by email. If you do not receive a tracking number, please contact us with your order details and we will gladly assist you in locating your tracking number.
Return & refund policy
We offer free returns and exchanges for products purchased from our website within 30 days of delivery. If you would like to return or exchange your product, please contact us and we will arrange for your product to be picked up by one of our shipping partners. Your payment will be refunded as soon as we have received your item in new, unused and re-sellable condition, with the original packaging and other materials. Items returned that are not deemed by us to meet these criteria, may be sent back to the customer.
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